Online Dispute Resolution (ODR) refers to a broad and flexible set of systems that are meant to integrate technology into various approaches towards and steps of the dispute resolution process. These processes and programs are proliferating, including in court systems, with an established precedent internationally in countries such as the UK, the Netherlands and Canada, and increasing adoption stateside. Software companies and courts are developing online platforms in 25 countries and ODR is currently resolving millions of e-commerce, insurance, auto accident, domain name, online gaming, property tax, and “sharing economy” customer disputes each year.
From: ADR-ODR and Conflict Resolution Skills Committee, Subcommittee on Online Dispute Resolution
Re: Recommendations for Chicago Bar Association Summit
Date: October 5, 2017
The National Center for Technology and Dispute Resolution publishes a comprehensive bibliography of all things ODR-related. The bibliography is located here.
This bibliography was compiled by Noam Ebner, who asked in return only to be known as Hunter of Lost Scrolls. He was ably assisted by Dennis Davis, working with the ABA’s Section on Dispute Resolution’s Task Force on ODR. Noam continues to curate and update the bibliography.
Costs and Quality of Online Dispute Resolution: a handbook for measuring the costs and quality of ODR by 
CyberJustice by 
THE NEW HANDSHAKE by 
Online Courts and the Future of Justice by 
Online Dispute Resolution by 
Online Dispute Resolution: technology, management and legal practice from an international perspective by 
Online Dispute Resolution: theory and practice : a treatise on technology and dispute resolution by 
Online Dispute Resolution for Business: B2B, e-commerce, consumer, employment, insurance, and other commercial conflicts by 
Online Dispute Resolution for Consumers in the European Union by For a comprehensive listing of ODR-related articles and book chapters see the bibliography compiled by Noam Ebner for the The National Center for Technology and Dispute Resolution.
Civil Resolution Tribunal
Canada’s first online tribunal (https://civilresolutionbc.ca/)
Legal Services Society
online legal aid in British Columbia (http://www.mylawbc.com/)
For a good history of ODR go to:
http://www.ombuds.org/odrbook/katsh.pdf
Platforms/Providers:
http://odr.info/provider-list/
http://www.odreurope.com/odr-services/odr-platforms-apps
https://www.tylertech.com/solutions-products/modria
https://www.themediationroom.com/
https://themediationroom.leadpages.co/boardroom-resolve-home/
